FAQ

PRODUCTION AND SHIPPING


At Turramqo, all pieces are crafted by hand upon receiving your order, just for you. This will, however, take a maximum of 7 days depending on how big the size of your order is.

A complimentary shipping is available for all our customers worldwide. Once your order has been shipped, you will receive an email with the tracking number for your package. Your order will usually take 7-10 working days.

So, a tentative of 17 days for you to get your order at your doorstep.

An express shipping option is also available. However, this will require a certain charge. If you would like your order to be shipped by express delivery, please contact us.

All international customers are responsible for any sort of taxes, customs and duties that may be applicable according to their country’s laws.

HOW TO FIND OUT MY RING SIZE

Print our our Size Chart. (Make sure to print this document at 100% size) Download

PAYMENT

We accept Visa, MasterCard and UnionPay.

RETURNS

At Turramqo, we are humbled for being chosen by you. Each customer is special to us and so is your order. Every single order that Turramqo receives is a custom order and hand crafted for you. Hence, we do not accept returns and provide refunds.

We hope you understand !

REPAIRS

If your Turramqo jewelry gets damaged or has a certain flaw please feel free to write to us at : info@turramqo.com to get our address.

You will be responsible for shipping charges both-ways. Turramqo will not be held responsible if your package gets lost at any transit point or at any other way of delivery. Also, please do not forget to send your package with a tracking number.


PACKAGING

Yes, your order will be packaged in our exclusive Turramqo packaging.

You can also, ask to enter a personalized gift message during checkout !


CARE

Few of the Turramqo jewelries have been oxidized by us in order to give the jewelry an antique look. However, if you’d like a rather new and shiny look, we’d recommend you to clean your jewelry with a silver cleaning cloth. If you cannot seem to get your hands on a silver cleaning cloth, a normal cleaning cloth would also work just fine.

To retain the shine in your silver jewelry, clean it with the silver cleaning cloth or a normal cleaning cloth once in a while.


Our favorite way of keeping turquoise, amber and coral lustrous and shiny is to massage some moisturizer on it. Any moisturizer would work just fine. Voila ! There you have your shiny looking gems !